Educom Overseas Expand its "Full Menu" Local Training SOLUTIONS!

For the past 6 years, Educom Overseas have been providing professional international training for the hospitality staff and student. On the same level Educom Overseas have been providing few trainings seminars and workshop locally

Merely all who have participated in a program planned by Educom Overseas, either in the USA, UK, Australia or in the MENA Region, say that the training experience they had have changed their view of the hospitality sector and open them the door to new scope!

Today, Educom is offering a full range of training and seminars some of which can be taken online with a tracking and assessment record.  Also, we are at a time where employer looks more into a candidate training profile than it's education background. The training acquired with Educom overseas can benefit both employer and employee at the same time.

Training Seminars and Professional Development Courses

Below are our current professional development and seminars that have been created by AHA. These can be implemented or adapted as part of a Company's training program. AHA customizes training as per client needs.

The following courses and programs are either self-study online programs or facilitated by AHA online through World Campus. They can also be delivered in a traditional classroom setting.

Managing Diversity in a Multicultural Workplace Certificate (MDC)

Consider that the average hotel has 5.2 nationalities represented in its workforce and you will understand why the topic of diversity is so vital to the industry. The MDC is ideally suited to industry training where employees are about to enter or desire to enter supervisory or management positions.

The course explores the concept of culture to better understand differences in people's values, beliefs and practices and how they impact the workplace. MDC focuses on developing managers with a "people-centered" global management approach, where participants learn how to successfully manage, communicate, motivate and inspire a multicultural team to produce outstanding results.

The MDC usually runs for 12 weeks and is facilitated by hospitality professionals from the American Hospitality Academy, who have managed students and trainees of many different cultures. As a participant of World Campus learners are provided with a unique international exposure and a direct experience of operating in a multicultural environment. All elements of the MDC course have been carefully designed to provide a comprehensive learning experience that will prepare participants to better understand and serve the needs of their international guests and effectively manage a culturally diverse workforce.

Leadership topics include:
- Managing Cultural Differences in the Workplace
- Effective Management through Intercultural Communication
- Understanding Culture and Breaking Down Stereotypes
- Creating a Global Growth Environment
- Consensus Building
- Business Ethics and Personal Integrity
- Building High Performance Teams
- Becoming an Authentic Leader

The Industry Professional Certificate (IPC)

The Industry Professional Certificate consists of a series of self-paced online seminars that have been created for students and hospitality professionals. They emphasize the development of both personal and professional leadership traits needed to be successful in the hospitality industry, regardless of a participant's current position.

The Industry Professional Certificate consists of fifteen online seminars that have been designed to inspire work ethics, cultural awareness, teamwork, consensus building and the employability traits deemed essential by industry leaders around the world. Topics include:

Personal Leadership Seminars

- Developing Personal Leadership
- Embracing Change
- Choosing Your Attitude
- Character
- Teamwork Makes the Dream Work

Cultural Diversity Seminars

- Understanding Culture
- Breaking Down Stereotypes
- Cultural Differences in the Workplace
- Celebrating Diversity

The Hospitality Professional Seminars

- Spirit of Hospitality
- Appearance and Etiquette
- Cooperation
- Communication
- Attendance and Time Management
- Elements of Service

Hospitality English Certificate (HEC)

In an increasingly globalized world, English has become a universal language for hospitality professionals and a necessity for career advancement. The Hospitality English Certificate was specially designed to assist individuals, who are or will be in the hospitality industry, with improving their ability to express themselves in English when dealing with guests and coworkers.

It covers a wide range of hospitality situations and the vocabulary, phrases, expressions and common courtesies that are appropriate to those situations. HEC is not an ESL program, but rather has been specifically designed for people who already have a basic to intermediate level of English fluency and who wish to enhance their ability and gain confidence in using English appropriately in hospitality settings.

HEC aims to provide participants with effective communication tools, and the confidence, to skillfully and diplomatically deal with everyday situations and problems that arise with guests, coworkers, and supervisors.

The course consists of a series of online, self-study seminars. The seminars are presented as PowerPoints with voice-overs, allowing participants to hear and repeat specific vocabulary and expressions. Each seminar sets specific exercises to improve fluency and writing ability and refers to specific chapters of the Hospitality English textbook which participants can download and use for further study. The textbook includes chapters on English grammar for personal review.

HEC seminars include the following topics:

- Common courtesies
- Phone etiquette
- Vocabulary: common items in hotel, restaurant, kitchen
- Preparing food and drink, kitchen equipment and utensils
- Taking reservations and serving guests - hotel, flight, restaurant
- Giving clear travel directions
- Giving clear directions on how to accomplish a task
- Using empathic and problem-solving language
- Using language to pacify, motivate, mediate, negotiate, encourage
- Customer service - handling complaints, disagreement and conflict
- Giving/receiving feedback to/from your peers or supervisor
- Phone etiquette in answering calls, placing a call on hold, transferring a call.
- Idiomatic and commonly used expressions; confusing words
- American versus British English

Workforce Development Programs

Due to the rapid growth of the travel and tourism in many parts of the world, AHA recognizes the severe labor shortage that is being felt in the hospitality industry, both in the United States and around the globe. To meet these pressing demands of the hospitality industry, AHA can deliver short-term certificate courses designed for the local workforce interested in enhancing their current skills. Participants have the opportunity to complete the following short-term courses:
- Front Office Operations
- Food Production
- Food Service
- Housekeeping Operations
- Customer Service

iCoach was developed for students wanting to transform their hospitality internships from curricular requirement to a powerful springboard for career success. American Hospitality Academy (AHA), has created iCoach to ensure you optimize your internship and get the competitive advantage you deserve.

You've worked hard in school, you've found a good internship, and you're excited about getting your first dose of "hospitality reality." AHA wants to make sure you get every ounce of useful experience out of your internship.

Here's just some of what you'll address when you enroll in iCoach:
- Internship goal setting
- Keys to service excellence
- Succeeding in the multi cultural workplace
- Team leadership....and followship
- Motivation, conflict management and problem solving
- Effective communication
- Practical, on-the-ground discussion topics including time management, grooming, etiquette, cooperation, and personal character building.
- Enrollment into AHA's Hospitality Professional Certificate (HPC) allowing you to gain 12 additional seminar certificates while applying what you are learning to your internship.
- Internship support material including structured training plans, internship projects, sample rotations, competency-based checklists, reading lists, hospitality journals, and daily motivational tips.

Global Internship Classroom and Community
Besides the wealth of online material, we enroll you into iCoach's Global Internship Classroom, so you can interact with interns from around the world. Compare notes about your internships, celebrate successes and share tips. Many of your internship colleagues will become your friends and valued contacts as the years pass.

Additionally you will belong to eCafe, AHA's online global community which connects you to a wider hospitality network of industry professionals and educators providing a truly international experience.

Upon successful completion of the program students receive their International Internship Certificate from AHA, a valuable line in their resume and documentation of professional development.

So if you believe, as we do, that an internship is SO much more than learning a particular POS system or inventory method...if you believe that the 21st century hospitality workplace requires 21st century managerial skill....and if you believe that you deserve the best chance for success on your internship and in your subsequent career...then iCoach is for YOU!